Electric Scooter / PMD FAQ
Electric Scooter/PMD FAQ
Why are there sparks on charging port when I plug the charger into the E-scooter?
The sparks are caused by the capacitor in the charger. To prevent the spark, you can turn on the charger for 10 seconds, then off it before plugging it into your scooter's charging port.
How do I register my E-scooter with LTA?
All existing electric scooters being used in Singapore must be registered with the LTA by 30 June 2019. Only registered scooters can be ridden from 1 July 2019. You can register your escooter at the following LTA website: https://www.onemotoring.com.sg/escooter
1. Click on "Register E-scooter" on the above website to register.
2. You will need your Singpass or CorpPass password to login. If you are a foreigner without Singpass or CorpPass, you can do it in person at a Singpost branch.
3. "Make" refers to the brand of the scooter. If the scooter does not have UL2272 safety certification, leave the safety certification checkbox unticked.
4. Once you complete the registration and receive the Registration Mark number, you can use it to make the Identification Mark sticker.
What documents do I need when registering my e-scooter?
If you register via online, please do have the following ready:
- Model of your e-scooter and its specifications
- Softcopy colour photograph of e-scooter (max upload file size: 5MB)
- Softcopy colour photograph of the certification mark on scooter if it is UL2272 certified (max upload file size: 5MB)
Alternatively, if you are going down to the Post Office (except for Thomson and Whampoa Post Offices), please bring along the following as stated:
- Filled out registration form (PMD01). Click here to download the form.
- Colour photo (hard copy) of your e-scooter
- Colour photo (hard copy) of the UL2272 certification mark on your scooter if it is UL2272 certified
Do note that you do not need to bring along your physical e-scooter
How do I get my registration mark sticker?
You can purchase your registration mark stickers from our website (click here)
For new customers, you are entitled to a free registration mark sticker upon purchase of any e-scooter.
Where do I stick my registration mark sticker?
Your Registration Mark must be affixed on a non-detachable part of the e-scooter such as the stem. Please refer to this website for more information.
What is UL2272?
UL2272 is a fire safety standard given to electric scooters and electric hoverboards that has passed rigorous testing conducted by UL, an independent USA company.
In September 2018, the Land Transport Authority (LTA) of Singapore announced that electric scooters and personal mobility devices sold from July 2019 onward must comply with the UL2272 standard. At the time of this announcement, the vast majority of electric scooter brands in Singapore are not UL2272 certified.
Users of PMDs who own non-UL2272 certified devices can continue to use them until the end of 2020. From 1st January 2021, only UL2272 certified devices can be used legally.
How do I know if my scooter is UL2272 certified?
Check your device for any one of these markings below.
You can usually find any of these markings on the frame of your PMD, otherwise if your device does not have any of these markings then it is not UL2272 certified.
What happens to non-UL2272 certified scooters after 1st January 2021?
LTA registered non-UL2272 devices will be automatically deregistered by 31st December 2020 making them illegal to be used on public paths.
By then, many more UL2272 certified PMD models will be available in the market.
Users with non-UL2272 devices can trade-in their devices with us in the beginning of 2021 to enjoy discount off their new UL2272 device
Should I still buy a non-UL2272 device?
Even though there are only 2 years left before all non-UL2272 devices become non-compliant and illegal, a PMD, whether UL2272 certified or not, only lasts for 1-2 years before the battery cells die out due to the limited charge cycles a battery has which is about 500 cycles (assuming that you don't go ahead and replace the battery in the end of its lifespan), giving you enough time to use it for the 2 years.
Also UL2272 certified scooters typically costs about $300 more than its non-UL2272 counterparts, something you can take into consideration in your choice between UL2272 and non-UL2272 devices.
Are E-scooters waterproof? If so, how waterproof are they?
It is water-resistant against light rain. However, one should avoid scooting under rainy conditions as electric Scooters are generally not waterproof due to it's electrical components that can get damaged by the water.
Are E-scooters legal?
Definitely, PMDs are only allowed on footpaths, cycling paths, and shared paths. PMDs are not allowed on roads, as well as pedestrian-only paths.
Your PMD must not weigh more than 20kg, must be less than 70cm in width, and must have its speed capped at 25km/h.
PMD users must keep below 25km/h on cycling and shared paths, and 15km/h on footpaths (10km/h starting 1 February 2019).
Do switch on front white lights and rear red lights in the dark, so other riders and pedestrians can see you.
Dismount and walk your e-scooter when you see ‘No Riding’ signs.
How do I select an E-Scooter that is suitable for me?
There are a few factors to consider.
Speed: Although the power output varies with each model, the top speed of all models will have to be capped at 25km/hr in compliance with Land Transport Authority's guideline on personal mobility devices. We do offer e-scooter speed lock services to ensure that your scooter will comply with LTA requirements.
Weight: Weight and form are crucial and often the determining factor when purchasing an E-scooter. Choose a weight that you are comfortable with. We recommend that you consider how the E-scooter will fit into your daily commute.
Millage: The battery capacity varies with each model, you should give these careful considerations if you are planning to cover long distances on a single charge. Some model do offer fast charging.
Is there any way for me to try out the scooters before deciding?
Sure, you are most welcome to give our scooters a try. Kindly head down to our retail shop located at The [email protected], #01-15, 1 Irving Place, Singapore 369546. Entrance near Loading Bay (1 min walk from Tai Seng MRT Exit A).
Alternatively, you may be interested in our Electric Scooter Rental Services (click here).
What is the warranty policy for your scooters?
PassionGadgets warranty period varies for different models, kindly refer to the individual products page to see the warranty offered. We do offer extended warranty plans for a nominal top up. Warranty repairs are done in house at our service center. Please click here for our warranty terms.
Is there any difference between PMD vs PAB?
Yes. PMD stands for Personal Mobility Devices. Vehicles such as unicycles, hoverboards, and electric scooters belong to this classification. Currently, only regulations have been proposed to LTA and are not in force yet.
On the other hand, PAB refers to Personal Assisted Bikes. This refers to electric bikes. Regulations applicable to PAB are currently in force. All PAB are required to be checked and approved by LTA. Those that satisfy LTA regulations will be affixed with a blue seal. More details can be found here .
If a seller claims that a PAB is LTA approved, you can verify this by looking out for the blue seal affixed by LTA. Do note that for PMD, there is no seal yet as regulations applicable to PMD are not in force.
Access for folding devices, PMD on trains and buses
Click here for more details.
LTA's Physical Criteria for Personal Mobility Devices
To ensure the safety of all users, the Panel recommends the following physical criteria for all PMDs:
• Maximum device speed of 25km/h (for motorised devices only);
• Maximum width of 700mm; and
• Maximum un-laden weight of 20kg.
For more information, please visit the website here.
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