Electric Scooter/PMD FAQ
Why are there sparks on charging port when I plug the charger into the E-scooter?
The sparks are caused by the capacitor in the charger. To prevent the spark, you can turn on the charger for 10 seconds, then off it before plugging it into your scooter's charging port.
How do I register my E-scooter with LTA?
All existing electric scooters being used in Singapore must be registered with the LTA by 30 June 2019. Only registered scooters can be ridden from 1 July 2019. You can register your escooter at the following LTA website: https://www.onemotoring.com.sg/escooter
1. Click on "Register E-scooter" on the above website to register.
2. You will need your Singpass or CorpPass password to login.
3. "Make" refers to the brand of the scooter. If the scooter does not have UL2272 safety certification, leave the safety certification checkbox unticked.
4. Once you complete the registration and receive the Registration Mark number, you can use it to make the Identification Mark sticker.
What documents do I need when registering my e-scooter?
If you register via online, please do have the following ready:
- Model of your e-scooter and its specifications
- Softcopy colour photograph of e-scooter (max upload file size: 5MB)
- Softcopy colour photograph of the certification mark on scooter if it is UL2272 certified (max upload file size: 5MB)
How do I get my identification mark sticker?
Once the registration of your e-scooter is completed, you will be issued with a registration mark number whereby you need to make the Identification Mark sticker that bears the registration mark number.
Afterwhich, you can purchase your identification mark stickers from our website (click here)
For new customers, you are entitled to a free identification mark sticker upon purchase of any e-scooter.
Where do I stick my identification mark sticker?
Your Identification Mark must be affixed on a non-detachable part of the e-scooter such as the stem. Please refer to this website. Click here for more information.
What is UL2272?
UL2272 is a fire safety standard given to electric scooters and electric hoverboards that has passed rigorous testing conducted by UL, an independent USA company.
In September 2018, the Land Transport Authority (LTA) of Singapore announced that electric scooters and personal mobility devices sold from July 2019 onward must comply with the UL2272 standard. At the time of this announcement, the vast majority of electric scooter brands in Singapore are not UL2272 certified.
Users of PMDs who own non-UL2272 certified devices can continue to use them until 31 June 2020. From 1st July 2020, only UL2272 certified devices can be used legally.
How do I know if my scooter is UL2272 certified?
Check your device for any one of these markings below.
You can usually find any of these markings on the frame of your PMD, otherwise if your device does not have any of these markings then it is not UL2272 certified.
What happens to non-UL2272 certified scooters after 1st July 2020?
LTA registered non-UL2272 devices will be automatically deregistered by 31st June 2020 making them illegal to be used on public paths.
By then, many more UL2272 certified PMD models will be available in the market.
Users with non-UL2272 devices can trade-in their devices with us in the beginning of 2021 to enjoy discount off their new UL2272 device.
Can I still register my scooter even if it is not UL2272 certified?
If your e-scooter is not UL2272 certified, you can still register it with LTA if you bought it before 1 July 2019.
In order to complete the registration of your non-UL2272 certified scooter, please leave the "Certification" checkbox unticked when registering.
Should I buy a non-UL2272 device?
Even though there are only 2 years left before all non-UL2272 devices become non-compliant and illegal, a PMD, whether UL2272 certified or not, only lasts for 1-2 years before the battery cells die out due to the limited charge cycles a battery has which is about 500 cycles (assuming that you don't go ahead and replace the battery in the end of its lifespan), giving you enough time to use it for the 2 years.
Also UL2272 certified scooters typically costs about $300 more than its non-UL2272 counterparts, something you can take into consideration in your choice between UL2272 and non-UL2272 devices.
Why are non-UL2272 certified scooters still being sold?
The Land Transport Authority of Singapore (LTA) has announced the adoption of UL2272 as the required standard for electric scooters in Singapore from 2021.
When the announcement regarding the adoption of UL2272 was made, majorities in the market do not have this certification hence the retailers in Singapore can continue to sell non-UL2272 certified scooters until 30th June 2019.
Are E-scooters waterproof? If so, how waterproof are they?
It is water-resistant against light rain. However, one should avoid scooting under rainy conditions as electric Scooters are generally not waterproof due to it's electrical components that can get damaged by the water.
Are E-scooters legal in Singapore?
The use of e-scooters is restricted to certain areas. Unlike bicycles, they are not allowed on public roads. Please do check with your local authorities regarding the permissible areas for the use of e-scooters. Customers are encouraged to comply with the local Road Traffic Act while riding e-scooters.
Use of helmets and headlights is NOT mandatory but strongly encouraged. We strongly encourage you to view the video to ensure your own safety before starting on your first ride. The Active Mobility Advisory Panel was commissioned in July 2015 to develop a clear and consistent set of rules and a code of conduct for the safe and harmonious use of paths.
The Panel is led by Parliamentary Secretary A/Professor Muhammad Faishal Ibrahim, and has 14 members representing many key stakeholders, such as seniors, youth, cyclists, motorists, users of Personal Mobility Devices.
The Government has accepted in full the Recommendations on Rules and Code of Conduct for Cycling and the Use of Personal Mobility Devices (PMDs), submitted by the Active Mobility Advisory Panel on 17 March 2016.
How do I select an E-Scooter that is suitable for me?
There are a few factors to consider.
Speed: Although the power output varies with each model, the top speed of all models will have to be capped at 25km/hr in compliance with Land Transport Authority's guideline on personal mobility devices. We do offer e-scooter speed lock services to ensure that your scooter will comply with LTA requirements.
Weight: Weight and form are crucial and often the determining factor when purchasing an E-scooter. Choose a weight that you are comfortable with. We recommend that you consider how the E-scooter will fit into your daily commute.
Millage: The battery capacity varies with each model, you should give these careful considerations if you are planning to cover long distances on a single charge. Some model do offer fast charging.
Is there any way for me to try out the scooters before deciding?
Yes, you are most welcome to give our scooters a try. Kindly contact us via whatsapp 91814105.
Alternatively, you may be interested in our Electric Scooter Rental Services. Click here for more information.
What is the warranty policy for your scooters?
PassionGadgets warranty period varies for different models, kindly refer to the individual products page to see the warranty offered. We do offer extended warranty plans for a nominal top up. Warranty repairs are done in house at our service center. Please click here for our warranty terms.
Is there any difference between PMD vs PAB?
Yes. PMD stands for Personal Mobility Devices. Vehicles such as unicycles, hoverboards, and electric scooters belong to this classification. Currently, only regulations have been proposed to LTA and are not in force yet.
On the other hand, PAB refers to Personal Assisted Bikes. This refers to electric bikes. Regulations applicable to PAB are currently in force. All PAB are required to be checked and approved by LTA. Those that satisfy LTA regulations will be affixed with a blue seal. More details can be found here .
If a seller claims that a PAB is LTA approved, you can verify this by looking out for the blue seal affixed by LTA. Do note that for PMD, there is no seal yet as regulations applicable to PMD are not in force.
Access for folding devices, PMD on trains and buses
Click here for more details.
LTA's Physical Criteria for Personal Mobility Devices
To ensure the safety of all users, the Panel recommends the following physical criteria for all PMDs:
• Maximum device speed of 25km/h (for motorised devices only);
• Maximum width of 700mm; and
• Maximum un-laden weight of 20kg.
For more information, please visit the website here.
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