Your patronage is important to us and we always strive to get back to you within 48 working hours.
Ordering & Payment
Q: How is overseas shipping handled?
We offer Worldwide Shipping for our international customers. All international orders are sent via Air Parcel through Singapore Post, Singapore's largest postal service provider and leading regional logistics company. The package takes 5-17 working days to reach you upon dispatch at the post office, depending on your destination country.
Please note, for overseas orders, customers are advised to pay via PayPal or Smoovpay to prevent any conversion rate complications as we are dealing with SGD only.
Q: Can I self-collect my order? (Within Singapore)
(1) Order via www.passiongadgets.com &
(2) Visit the retail store (1 Irving Place #01-15) to cash & carry
A: We provide self-collection for bulky items/ bulk orders at Leong Huat Building. If you prefer to self-collect your merchandises instead of having them mailed out, you may self collection at our retail place, we will prepare your item and inform you when it is ready for collection. Our retail place is a minute walk away from Tai Seng MRT Exit A.
We will arrange via email upon confirmation of a self-collection appointment.
Before making your way down, please check that we have authorised the self-collection appointment.
This is to ensure that your order is ready for collection.eitherchoose
Q: How do I know if my order is successfully submitted and when to make payment?
A: Our personnel will drop an online message to notify you to make payment within 24 hours.
Q: How do I know if my order is being shipped out?
An online message via email to inform you of the date that we will be sending out your order.
Q: How long do I need to wait for my order to be processed?
(1) Weekdays: Cut-off time for order processing is 1800 hrs, any orders coming in after that will be followed-up on the next working day.
(2) Weekends (Saturday): Cut-off time for order processing is 1600 hrs, any others order coming in after that will be followed-up on the next working day, Monday.
We will usually send out the order in 1 to 2 days.
Q: Can I track my order?
A: Yes, all delivery options (except Singapore Normal Mail) offered within Singapore and for international customers comes with a tracking number. For international customers, you will be notified of the tracking number once your order has shipped, and you can visit www.singpost.com to track your parcel.
Q: What payment modes do you accept?
A: We accept internet bank transfer (Please use FAST transfer), Paypal, Smoovpay.
Strictly no cash deposit is allowed (Charges will be applicable and borne by customer )
Our bank account information:
UNITED OVERSEAS BANK LIMITED SINGAPORE
Swift Code: UOVBSGSG
Name of account: iPassion Group Pte Ltd
Bank Account: 3583051269
Bank Code: 7375
Branch Code: 446
Q: I made an online order and chose Singapore Normal Mail, I have yet to receive?
A: We encourage the customer to choose registered delivery as it comes with tracking number allowing you to track the parcel status. We are not responsible for any lost mail in the event customer opt for Normal Mail as this shipping method does not come with a tracking number.
You may place an order with us by completing and submitting the order and payment form on the site or by dropping us an email at [email protected] . You are responsible for ensuring the accuracy of all orders and its details.
All orders will be deemed to be irrevocable and unconditional upon transmission through the site, and we shall be entitled, but not obliged, to process such order(s) without your further consent, reference or notice to you.
Q: My item (Polaroid camera/cable/powerbank/hoverboard/scooter ...) is faulty, where do I bring it to and what must I bring along?
A: Customers are to bring along the warranty card/warranty paper (for scooter/hoverboard/kick scooter).
For powerbank/camera,cable, other small items, there will be a warranty seal pasted, bring back the item + packaging back to our service center.
Q: Other places are selling the same item at a lower price, are you able to match their offer?to
Our only condition is that you provide us a link to the lower price product, that it is from a genuine e-commerce website and not from eBay or any other auction site and that the product is in stock.
Q: I have received a defective product?
A: We will ensure all our items are free from defects before sending them out. However, some defects may be sustained in transit. Please contact us immediately. We request that you take a photo of the defective product and email it to [email protected] .
Local Shipping (For Singapore Only)
What are the delivery options?
1st: Self-Collection (Retail or Warehouse location)
2nd: Singapore Normal Mail (takes 3 to 5 days)
3rd: Singpost Registered Mail (takes 3 to 5 days)
4th: Home Delivery Service by Qxpress Delivery (takes 1 to 3 days)
5th: Next day Delivery (10am-12nn, 12nn-2pm, 2-5pm, 5-8pm Time-slot)
Alternatively, you can always opt for self-collection to prevent unexpected delays! (:
All international orders are sent via Air Parcel through Singapore Post, Singapore's largest postal service provider and leading regional logistics company.
The package takes approximately 5-17 working days to reach you upon dispatch at the post office.
Shipping time varies depending on your destination country.
PayPal (Visa, Mastercard, American Express, JCB, Discovery)
Payment to: [email protected]
If you would like to make payment via telegraphic transfer, please do check with your local bank for the service charges that may apply. The service charge will be borne by you. Do email us the details at [email protected]