Ordering & Payment
Can I self-collect my order? (Within Singapore)
Order via www.passiongadgets.com OR visit the retail store (1 Irving Place #01-15) to cash & carry (small items only).
We will arrange via email upon confirmation of a self-collection appointment. We provide self-collection for bulky items/ bulk orders at Leong Huat Building.
If you prefer to self-collect your merchandises instead of having them mailed out, you may self collect at our warehouse place, we will prepare your item and inform you when it is ready for collection.
Our collection place is a minute walk away from Tai Seng MRT Exit A. The Commerze @ Irving, 1 Irving Place, #05-03, Singapore 369546.
Before making your way down, please check that we have authorized the self-collection appointment. This is to ensure that your order is ready for collection.
How do I know if my order is successfully submitted and when to make payment?
Our personnel will drop an online message to notify you to make payment within 24 hours.
How long do I need to wait for my order to be processed?
(1) Weekdays: Cut-off time for order processing is 1100 hrs, any orders coming in after that will be followed-up on the next working day.
(2) Weekends (Saturday): Cut-off time for order processing is 1100 hrs, any others order coming in after that will be followed-up on the next working day, Monday.
We will usually send out the order in 1to 3 working days.
Can I track my order?
Yes, all delivery options (except Singapore Normal Mail) offered within Singapore and for international customers comes with a tracking number. For international customers, you will be notified of the tracking number once your order has shipped, and you can visit www.singpost.com to track your parcel.
What payment modes do you accept?
We accept internet bank transfer (Please use FAST transfer),Paypal, Smoovpay.
Strictly no cash deposit is allowed. (Charges will be applicable and borne by customer)
Our bank account information:
UNITED OVERSEAS BANK LIMITED SINGAPORE
Swift Code: UOVBSGSG
Name of account: iPassion Group Pte Ltd
Bank Account: 3583051269
Bank Code: 7375
Branch Code: 446
My item (Polaroid camera/cable/powerbank/hoverboard/scooter ...) is faulty, where do I bring it to and what must I bring along?
Customers are to bring along the warranty card/warranty paper (for scooter/hoverboard/kick scooter).
For powerbank/camera,cable, other small items, there will be a warranty seal pasted, bring back the item and its packaging back to our service center.
Other places are selling the same item at a lower price, are you able to match their offer?
Our only condition is that you provide us a link to the lower price product, that it is from a genuine e-commerce website and not from eBay or any other auction site and the product is in stock. iPassion Group Pte Ltd will have the final decision on the price match.
I have received a defective product?
We will ensure all our items are free from defects before sending them out. However, some defects may be sustained in transit. Please contact us immediately. We request that you take a photo of the defective product and email it to [email protected] .
Where can I pay by instalment?
You can proceed to Qoo10 website to purchase our items by credit card with 0% interest instalment. (max 24 months)
For UOB Bank:
- UOB Credit Card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
For DBS Bank:
- DBS Credit Card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
What are the delivery options?
Local Shipping (For Singapore Only)
2) Singapore Normal Mail (takes 3 to 5 days)
3) Home Delivery Service by J&T Express (takes 1 to 3 days)
Self-collection is recommended to prevent unexpected delays! :)
All international orders are sent via DHL Express International Shipping.
The package takes approximately 3-5 working days to reach you upon picked up by them.
Shipping time varies depending on your destination country.
PayPal (Visa, Mastercard, American Express, JCB, Discovery)
Payment to: [email protected]
If you would like to make payment via telegraphic transfer, please do check with your local bank for the service charges that may apply. The service charge will be borne by you. Do email us the details at [email protected]
How is overseas shipping handled?
We offer Worldwide Shipping for our international customers. All international orders are sent DHL Express International Shipping.
The package takes 1-5 working days to reach you upon picked up by them, depending on your destination country.
Please note, for overseas orders, customers are advised to pay via PayPal or Smoovpay to prevent any conversion rate complications as we are dealing with SGD only.
Please take note final shipping fees payable might differ from checkout page due to unforeseen circumstances. Our admin might contact you for topup of shipping fee.
Do note that your order may be subjected to customs clearance procedures, which may cause delays beyond the mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. We are not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information.
How do I know if my order is being shipped out?
An online message via email will inform you the date that we will be sending out your order.
I made an online order and chose Singapore Normal Mail, I have yet to receive?
We encourage the customer to choose registered delivery as it comes with tracking number allowing you to track the parcel status. We are not responsible for any lost mail in the event customer opt for Normal Mail as this shipping method does not come with a tracking number.
You may place an order with us by completing and submitting the order and payment form on the site or by dropping us an email at [email protected] . You are responsible for ensuring the accuracy of all orders and its details.
All orders will be deemed to be irrevocable and unconditional upon transmission through the site, and we shall be entitled, but not obliged, to process such order(s) without your further consent, reference or notice to you.
Your patronage is important to us and we always strive to get back to you within 48 working hours.