Service Centre
Leong Huat Building, #05-08
6 Harper Road, Singapore 369674
(1 min walk from Tai Seng MRT )
(See map here)
Opening Hours:
Mon - Fri: 10am - 7pm
Sat - Sun: 10am - 6pm
(Closed on Public Holidays)

For Servicing & Repair, Warranty claim, Bulky item purchase collection, Spare Parts/installation or any other after sale services.
Please head to Leong Huat Building #05-08 (which is also known as Service Centre/Warehouse) for further assistance.
Warranty/Repair/Return exchange services are to be done strictly only at Service Centre.

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E-Scooter Warranty Policy

iPassion Group Pte Ltd warranty covers manufacturing defects 
The warranty covers:

  • Motor
  • Battery
  • Controller
  • Display unit
  • Charger
  • Free lifetime tuning of brake.
  • Free servicing 2 times base on 6 month warranty
    (1000km or 3month once servicing depend on which one first)

Keep your receipt/warranty card for warranty claim.   

The following situations will not be covered by the warranty:

  1. Lack of cleaning or maintenance. 
  2. Malfunctions caused by unauthorized modifications, disassembling, or repair. 
  3. Accidental damage or malfunction due to improper storage. 
  4. Wear and tear due to usage. 
  5. Exterior damages. 
  6. Water damage or malfunction caused by riding on rainy days. 
  7. Consumables (such as brake pads/ calipers, brake disc, tires, brake cable, bearings etc.)
  8. Front and rear LED Light, Cable connectors wiring.
  9. Any logistical cost of returning the product to us for servicing or cost of returning the product to customer after servicing.
  10. Defects of malfunctions of the product not notified by customer during the Warranty Period.

The average repair time is estimated 2 - 6 working days if repair parts are available.

Passion Gadgets have the final say in evaluating the warranty status.

 

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Types of Services repair service for iGoboard/Smart7/Smart8/Smart10/Chic Smart Hoverboard products:

  • Battery Replacement. Parts & Labour estimated at $100-$130.
  • LED Light Replacement. Parts & Labour estimated at $30-$40.
  • Power Connector Replacement. Parts & Labour estimated at $30-$40.
  • Switch Replacement. Parts & Labour estimated at $50-$80.
  • Gyro Board Replacement(Single Side). Parts & Labour estimated at $75-$110.
  • Other Circuit/Logic Board Replacement. Parts & Labour estimated at $100-$150.
  • Tire/Motor Replacement. Parts & Labour estimated at $200.
  • Internal Body Replacement. Parts & Labour estimated at $140

Disclaimer:

Whenever you ride an Electric Scooter you risk serious injury or death from collisions, falls or loss of control.
We cannot cover all situations where injury or death may occur. OPERATORS MUST USE GOOD JUDGMENT AND AVOID HAZARDS AND DANGERS that they may encounter when riding. By purchasing it, you accept the inherent risks of operating this product. We will not be held responsible for death or injures relating to the scooter. User will be fully responsible for his/her own safety while riding/scooting. We suggest user to ride it with helmet and guards.