I was at Passion Gadgets few weeks ago and I was very impressed with their aftersales service. Their staff were all friendly and helpful. I was served by Shimei. She was very patient in assisting me to troubleshoot the product and stayed almost an hour after work to complete the troubleshoot. As there is another product to troubleshoot and it was already late, her supervisor Ryan took over the troubleshooting from her. I'm very pleased because they did not rush to get it done or ask me to come back another day. I am impressed with their professionalism in customer service.
ian hammondMonday, 18 March 2019, 10:41 PM
I had problems getting overseas shipping sorted out and Frances was very helpfull in getting things on track and delivery was faster than expected.
Mr.mrs wiwiSunday, 3 March 2019, 04:29 PM
Intially we intend to purchase just 2 escooter but after meeting the salesman named ambrose, with his friendly and willing to accommadate our needs and entertain us without reluctant.
We are happy with his service. Ended up we family bought 4 escooter.
Gary QuekWednesday, 25 July 2018, 05:01 PM
Bought a Fiido scooter Green color with Samsung battery today 25 July 2018 and was serve by the biggest guy there.. He is strong and friendly and will do anything to assist you.. 5 Stars staff
TayThursday, 10 May 2018, 03:36 PM
Walked into the shop, and while doing some thing else, Drayson came up to me and assisted with my scooter return process. Stopped what he was doing, and chop chop help me settle. In and out of the shop in less than 10 mins. Really efficient.
Kang WeijieSaturday, 27 January 2018, 12:49 PM
Had my throttle damaged by my friend after he tested it on his scooter. Sent a WhatsApp in the morning and within a min received a reply from Drayson and when reached there he remembered what my issue was and explained what went wrong and why throttle can not swap. Got a new one and have it fixed with a Finger throttle. The workmanship was fantastic. Thank you passion Garget.
MedelMonday, 9 October 2017, 01:30 AM
I bought a new charger. The same charger I am using was also from them that comes with the scooter i bought before also from them but unfortunately it is not anymore charging and it is out of warranty so I have to buy a new one.
Order online in the morning and collect in afternoon. The staffs are very accommodating and the female staffs are all cute, pretty and gorgeous. Hope the charger lasts. It comes with 6 months warranty.
NgSaturday, 23 September 2017, 04:05 PM
I want to compliment a technician who call Yik Cheng, He is a very responsibility technician to repair and fix my scooter problem.
NgSaturday, 2 September 2017, 05:02 PM
A patience and careful technician Yik Cheng. Try to find many way to solve the problem. Even still nee but will think and solve the customer problem. Is a very good technician.
NateThursday, 24 August 2017, 09:48 PM
Went to the store today to find a suitable ride but was not very sure of which model to get. One of the staff, Jonas, took the initiative to approach me to give a short explanation to each of the available models. Not only did he recommend a ride within my budget, he also included a lot of free gifts!! I was very satisfied with the service. 5 stars for excellence!!